A top key official of regional airline Winair has described the company’s station meeting as being very successful. Vice President of Marketing & Sales and Customer Services, Claudio Buncamper said that the management of the airline company is very pleased with the outcome of the second annual Network Stations meeting. The two days meeting was held in St Maarten at the Port De Plaicance Hotel.
Among those attending this meeting were management representative of Winair Handlers at each Island that Winair serves, name Saba, St. Eustatius, St. Barths, Anguilla, Nevis, Montserrat, Antigua & Barbuda and St. Maarten. Many stations were represented by one or two members as the company sought to ensure that a number of issues were effectively addressed in an attempt to further advance and develop the airline. All of Winair customer service supervisors based in St. Maarten also attended this meeting.
Vice President of Marketing & Sales and Customer Services, Claudio Buncamper said that the two day meeting was a packed one as it sought to address a number of issues among them being Customer Services, Sales, Policies and Procedures, Operational Matters, Training, Systems, Issues presently being faced, Upcoming Winter Season and a Winair Update. He noted that he is overwhelmed by the participants’ response and zeal in continuing to raise the bar of the airline’s service and quality. Ö, I am very satisfied and pleased with the response from the representatives as they have demonstrated the willingness and determination to continue improving,” he said.
Buncamper pointed out that in an effort to limit the challenges associated in executing such events that the Management of the airline sought to ensure that all participants stayed at the same hotel. He said that while the meeting was held over two days participants were required to spend four days thus allowing them to be properly prepared for the meeting.
The VP of marketing disclosed that the extra two days helped to enhance the quality of the meeting as it assisted in creating a platform for the participants to socialize with each other to better enhance the team spirit. “Management within Winair continues to seek to enhance and develop the level of service that we provide to the public and therefore we recognize that to achieve such we need to ensure that our team is properly trained and prepared thus we see\this meeting as a hallmark of achieving our primary objectives,” Buncamper noted.
When asked to describe the meeting, Buncamper described it as being very successful noting that pertinent and pivotal issues were adequately addressed. He declared that the participants that attended the meeting are in a better position to deliver increased and enhanced services thuds continuing demonstrating the determination and commitment of Winair in its provision of service to its customers. He added that among others communication among the various stations continues to increased declaring that each year attempts are being made in ensuring that more effective and efficient communication is developed.
He noted also that as the Christmas season fastly approaches the travelling public should note that all attempts are being made to ensure that they can experience a hassle free Christmas travel. He said that one of his company’s priority will be to ensuring that the company’s impressive baggage record along with its excellent service of quality and service in travel is maintained thus ensuring that its customers remain happy.
“We continue to strive to ensure that we continue to deliver service and quality as we recognize that during this very busy Christmas season that we can ensure that its hassle and stress free for our passengers,” Buncamper reiterated.