A release issued by SHTA stated De Weever must be commended for his decision to give his staff name tags as such an act creates an atmosphere of accountability. Executive Director for SHTA Alfred Harley said, "Employees, especially the ones who primarily deal with the public will find name badges very useful." He said the name badges make an employee more approachable to customers and inform them who they are talking to, in case they need to ask for the employee again. And it can speed up a follow up visit that does not have to begin with "I don't know the name of the person I was dealing with."
He said, "This is especially helpful in a business or government office that has a large number of employees or has a large number of potential and current customers who frequent the business."
The release also stated, "Name tags also allow us to recognize excellent service as well as hold people accountable for the information and service they provide in both a positive and negative manner."
The release stated, the Department name and the position of employees printed on a name badge may also in some cases be an added value as it allows customers to identify the correct person to deal with their specific problem or answer a relevant question.
As the SHTA continues to advocate for the need for accountability it has lauded De Weever's efforts and says it believes that instituting name tags for staff in public offices was a step in the right direction. This is an opportunity to remove the anonymity that people have without them. According to the release having a nametag allows people to introduce themselves to someone whom they don't know by saying their name instead of asking them who they are. This allows the conversation to get right to the point immediately. It also mentioned Head of the Department of Labour Affairs Peggy Ann Dross and said her buying into the idea of name badges should also be commended.
Harley said he hoped that through the institution of the name tags staff members, customers, and visitors to the various offices where the mandatory name tags have been introduced can all be at ease and concentrate on their purpose of being there, allowing people to find the individual they need to talk with much easier.