PHILIPSBURG - On Wednesday, January 25, 2017 the Postal Services St. Maarten N.V. (PSS) held their Agency-Wide Team Effort Customer Service & Customer Care assembly.
The transformation purpose of the Customer Service & Customer Care event was to provide the Management and the Staff, alike with a renewed attitude and a new organization outlook to providing Service Excellence to our diverse customers. In addition, to adopting a new, innovative concept of delivering effective Customer Service & Customer Care to raise towards a higher social or economical position in the Society.
TPI recognizes some of the financial challenges that PSS is currently facing and determined that providing this keynote address showcased the firm’s genuine commitment to PSS’s staff, management and the community at large.
PSS consulted with Dr. Natasha J. Gittens, President & CEO of Training Professionals International Firm (TPI), a globally recognized Customer Service expert on the topic of Customer Service & Customer Care best practices and a strong advocate for employee professional development as the Keynote Speaker. Dr. Gittens focused on the postal services' history, vision, mission, core values, accountability for all, attributes, performance, objectives, customer relations, customer satisfaction, leadership roles, management while
highlighting the importance of adopting Customer Service & Customer Care best practices with the emphasis on Internal and External aspects.
Human Resources Manager, Ms. D. Benders stated: The Management Board engaged Dr. Gittens of TPI based on her reputation as an advocate for Customer Service excellence practice.
"Thank you for such a phenomenal presentation on Customer Care! Dr. Gittens is like a time machine.....she takes you back to where it all started, reminding you that Customer Care is anything and everything that touches a customer. It's like a segregator that cannot be bought but a competitive life advantage that only be earned through loyalty"
PSS supported HR’s sentiments and had much to say:
"Our customers need to be appreciated, cared for and understood, and exceptional customer service and care is what creates CUSTOMER LOYALTY" - Ms. A. Wilson, Interim Managing Director
"Very good presentation by Dr. Gittens. This is a starting point for us to enhance our skills for Customer Care"- Mrs. C. Dixen-Pantophlet, Retail Manager
"It was a very good experience and every point brought forward by Dr. Gittens is exactly what we are encountering daily at the company. Customer Care lies within us and we are the Master of our actions" - Mr. B. Monzon, Operations Supervisor.