PHILIPSBURG:--- TelEm Group is reinstating its Coronavirus protocols in light of a new surge in the number of COVID-19 cases reported on St. Maarten within the past week. While the company has continued to put strict practices in place for both employees and members of the public entering all TelEm Group locations since re-opening to the public in April, the latest reports on positive cases have management and staff on additional alert.
“We do not want to have to return to a situation where we are forced to turn paying customers and visitors away as occurred during the early days of this pandemic,” said TelEm Group CEO, Mr. Kendall Dupersoy, over the weekend.
Mr. Dupersoy is urging customers to play their part by ensuring they continue to practice social distancing, wash their hands often with soap and water and make a point of wearing masks whenever they enter a TelEm Group building or any other public place. He said the company will play its own part by ensuring that areas used by the public are continually disinfected and that only a limited number of persons will be allowed into TelEm Group public spaces at any time.
“In the event these cases continue to climb people will once again be self-isolating, working from home and making more use of their devices in the home rather than in the office. It is therefore important for us to ensure our networks are working optimally and can handle any increased capacity without further issue,” assured Mr. Dupersoy.
Customers who want to report a service outage or customers with other service questions can call the TelEm Group Helpdesk, which is open daily from 8:00 am until 6:00 pm. Customers can contact the helpdesk via 611, 548-help (548 4357), 546-0100 via WhatsApp 528-0100 for outage reports email This email address is being protected from spambots. You need JavaScript enabled to view it.