Technical Director Stresses need for continued vigilance and heightened security at all times
Pond Island:--– TelEm Group's Technical Department has confirmed that internet and mobile data services were restored at approximately 10:00 am Tuesday morning following a second outage of service at the start of the business day – the first outage occurred Monday after a reported cyber attack on company equipment.
According to Chief Technical Officer (CTO) Mr. Eldert Louisa, Tuesday morning's outage was caused because a number of IP addresses were not being routed properly throughout the public internet system. He said that situation is under control and is being closely monitored for any other suspect activity.
"Data services for mobile subscribers should now be available along with the internet connections of ADSL subscribers," said Mr. Louisa. He said however, in the event DSL customers are not connected, they should re-set their modems before calling the TelEm Helpdesk at Tel: 548-HELP (548-4357) for further assistance.
"We believe this morning's outage is a residual effect of the cyber-attack we experienced Monday. We prepared for such an eventuality by closely monitoring all systems, so we were able to respond quickly and decisively to restore data and internet services once unusual activity from one IP address was noticed," continued Mr. Louisa.
He said Monday's cyber-attack has once again brought attention to malicious forces around the world who take pleasure in causing disruptions of this kind.
"We do our best to maintain high security protocols and to be alert at all times, but even with the best ISP's some attacks manage to get through. We therefore have to find new counter-measures to deal with sometimes newer and more sophisticated attacks," said Mr. Louisa.
The Technical Director said the company will also be revisiting its own processes and procedures as it relates to an oversea company charged with maintaining a defensive wall against such attacks from the outside.
"We will be checking with the security company to see why they did not intercept this attack and whether their system or ours have been compromised in any way," said Mr. Louisa.
He confirmed a similar report from the company immediately after Mondays interruption in service, that TelEm Group is also in contact with other experts in the field regarding other permanent responses to this latest assault on the company's networks.
