Pond Island:--- TelEm Group Chief Executive Officer (CEO), Mr. Kendall Dupersoy, says a social media issue involving comments he made on his personal Facebook page in defense of company personnel and the company generally is being unfairly used to create a cloud of distrust within the St. Maarten community. The CEO is also pushing back on criticism that the Facebook comment he posted was made in an unprofessional way.
The issue involves repairs to services provided to St. Maarten radio station PJD-2 and public complaint from one of the station’s presenters who is allegedly struggling with slow links from TelEm Group.
According to Mr. Dupersoy, he personally intervened with the station owner to get the communication problem successfully resolved after many complaints. After replacing a faulty cable some improvement was realized but the station owner was advised that due to the number of devices and streaming service being used at the station, a capacity upgrade was needed to improve their service.
The CEO said he was not surprised when, as anticipated, bandwidth issues at the station arose and communication problems returned at the station.
“I confirmed with my technicians and engineers, who analyzed the problem, that it continued to be with the number of devices in use at the radio station and there continued to be a critical need for upgrades and the station was informed about this,” continued the CEO.
Mr. Dupersoy confirmed that the radio station had complained several times about its slow service, however it had taken to using the airwaves to complain to radio listeners when the issue was not the internet service - an action he felt himself was an unfair use of the station’s influence on the public.
“I did not think this was fair and thought at least the station could inform its listeners and the public about our findings and advice to them, and since they did not do this I made mention of the situation on my Facebook page so that people who know me and know what I stand for in seeking improvement of all of our telecommunication services will be aware of the efforts we took in this case and also, honestly to solicit a response from the station on the matter,” said Mr. Dupersoy.
“I challenge PJD-2 to do the correct thing and inform their listeners and members of the public what the issue is as we have explained to them and how we have advised them about fixing the problem. Meantime I am happy to learn that our Sales Department is speaking with the station with a view to updating their service to one that will better support their increased use of bandwidth to run the station’s various services and devices,” said Mr. Dupersoy.
