Pond Island:--- Interference to TelEm Group's 3G network continues to be affected by interference from a source in Anguilla – despite the company's move to a new frequency last week.
TelEm Group continues to work closely with the Bureau of Telecommunication and Post (BTP), St. Maarten, and the source of the interference in Anguilla to identify and eliminate the interference.
Last week the BTP authorized TelEm Group's use of a new temporary mobile frequency as a first step towards eliminating the problem, however, upon configuration of network equipment and software, the change to the new frequency did not achieve the expected improvement in the voice and data network.
"We continue to experience interference from neighboring Anguilla, and equipment being operated by Digicel on Anguilla," said TelEm Group Chief Technical Officer (CTO) Mr. Eldert Louisa.
Mr. Louisa said TelEm Group technicians are working with their counterparts at Digicel Anguilla to eliminate the problem as quickly as possible while continuing to work with the local Regulator.
Last night the technicians conducted an Emergency Maintenance exercise also aimed at minimizing interference on the company's 3G network.
He said TelEm Group will call in outside help if necessary should any additional steps need to be taken.
"We want this matter resolved as quickly as possible in the interest of our customers who are affected by the interference to our 3G voice and data network," said Mr. Louisa.
Mr. Louisa said he understands that the current interference must be very frustrating to customers in the worst affected areas, however he wants to assure these customers that the matter is being dealt with as a matter of priority.
"We are adjusting equipments as best we can to improve the quality of signals in the worst affected areas, but the interference is a limiting factor because we have to operate with live equipment at all times," said the Chief Technical Officer.
Mr. Louisa is continuing to advise customers who are experience problems with the TelEm Group 3G network to take their handsets and smartphones off AUTO to "push" their service onto the company's 2G network until they are informed otherwise.
Telem Press Release
