Pond Island:--– TelEm Group's internet service was again affected Thursday with the loss of mobile data and internet service to customers throughout St. Maarten.
Service was affected for two hours, between 4:30 pm and 6:30pm, while technicians took urgent steps to isolate new IP addresses that were again flooding the company's switching equipment.
Technicians reported that the problem was under control within an hour, but it took another hour to bring systems back up to allow for several tests to be carried out to ensure the suspect IP addresses were no longer affecting the network.
Manager, Engineering and Planning, Mr. Jed Carty, said the pattern of disruption of the latest IP addresses are similar to patterns reported earlier when systems were interrupted for a longer period. He said, this time round, as with a similar outage Tuesday, technicians were able to take action before serious damage was caused.
"Once we take delivery of and install the type of equipment recommended by experts who are familiar with these matters, the manual monitoring and action we are taking now will be carried out automatically," said Mr. Carty.
He said TelEm Group is continuing to monitor these interruptions and has asked customers to continue to be patient while the company works on providing permanent solutions to the current problem.
