To provide all customers the opportunity to gradually transition to the digital platform and to accommodate the change, St. Maarten Cable TV will simulcast the analog channels until May 1, 2012. Thereafter, the Company will cease transmission of the analog channels and Pioneer boxes will no longer receive the signal.
To accommodate subscribers who may not be able to swap their box during the week, the business office at Madame Estate will be open on Saturday, February 4, 2012 and Saturday, February 11, 2012 from 9:00 a.m. to 1:00 p.m. The team anticipates that another branch office will be open to process customers in the Simpson Bay area by February 20, 2012.
Subscribers in the areas listed below should come in during the periods mentioned to swap their analog cable box for a digital box. Customers must also bring their remote(s), coupon book and a valid ID. Those subscribers that have a shield on the cable box or not able to remove their cable box should call the customer service department at 542-4361 for further instructions.
Area #1: February 1, 2012 to February 13, 2012
- Madame Estate/Arch Road
- Sucker Garden, Upper & Lower
- Philipsburg / Fort William
- Guano Bay / Hope Estate
Area #3: February 27, 2012 to March 9, 2012
- Dawn Beach / Oyster Pond / Red Pond
- Defiance / Middle Region
Area #4: March 1, 2012 to March 13, 2012
- Pelican
- Simpson Bay
Area #5: March 12, 2012 to March 22, 2012
- Belvedere / Rice Hill
- Dutch Quarter / Union Farm
- Mount William
Area #6: March 14, 2012 to March 23, 2012
- Airport Road
- Beacon Hill
Area #7: March 23, 2012 to April 4, 2012
- Illidge Road / Bush Road / Cul De Sac
- Betty's Estate / Saunders / Mary's Fancy
Area #8: March 26, 2012 to April 5, 2012
- Cole Bay
- Cay Bay
Area #9: April 5, 2012 to April 17, 2012
- Cay Hill / Belair
- Ebenezer / St. Peters / South Reward / L.B. Scott Road
Area #10: April 10, 2012 to April 20, 2012
- Maho / Pointe Pirouette
- Low Lands
Area #11: April 18, 2012 to April 30, 2012
- Pointe Blanche
Customers are also encouraged to visit St. Maarten Cable TV's new website for additional information about digital cable TV, the interactive digital guide and the installation process at www.innovativevi.net/sxmcable.
