PHILIPSBURG:--- The St.Maarten Tourism Bureau is pleased to offer a one-day workshop called: “Etiquette Protocol and Service Par Excellence” on June 14 at the Simpson Bay Resort.
The workshop is made possible through the cooperation with CARIBAVIA, the organizer of the Caribbean Aviation Meetup which will be held in St.Maarten that week. The workshop will be implemented by DaVinci Inflight Training Institute, Fort Lauderdale, Florida. This workshop is suitable and appropriate for professionals who are active in client relations and service settings. The DaVinci management decided to support CARIBAVIA by offering this workshop which will benefit Caribbean professionals and operations be it on aircraft, at airports, or in hospitality or tourism office operations.
Workshop lecturer is Leif Ytterstad, who will join us from Paris. He is Training Instructor at DaVinci Inflight Training Institute and Executive at Majordome -Secret Private Service- Paris, France.
Session One - Personal Service, Etiquette, and Protocol. The attendee:
• Will know how to: Address their guest in an informal and formal way.
• Will be able to: Correctly listen, communicate with their guest's demand and requirements.
• Can recognize how to be: Polite, Respectful, and Dignified at all times.
• Will be able to verbalize: Talk and interruption in the correct fashion to their guests.
• Provide: Exceptional 6-star service at all times.
• Perform: Better under pressure and find solutions to matters that will occur during service.
Session Two - The Art of Everything and Anything. The attendee:
• Will know how to: Take ownership of your standard set for your Owner and Company towards his/her guests.
• Will be able to: With the knowledge to not over-sell yourself to guests.
• Can recognize: The ability to show discretion and preempt requests before that are met, by reading social behavior of your client’s needs and demands.
• Will be able to: The difference between protocol and etiquette, meanings of and its role in both the private and corporate sector, with Cultural awareness at all times.
• Provide: Interactive process with negotiation skills, by recognizing emotional intelligence and extremely useful for conflict management with guests.
• Preform: Knowledge of methods by finding solutions to matters when things go “pear-shaped”
The workshop on June 14 at Simpson Bay Resort, begins at 9:00 am and ends at 17:00 pm.
A free lunch, and morning and afternoon coffee breaks are included.
The participation fee is US$ 34,= The participation is LIMITED TO 40 PERSONS for optimal classroom training conditions. Since the participation is limited, registration acceptance is by “first registered, first-served”.
To register for this workshop, go to http://www.caribavia.org/registration.htm#workshop
About:
The DaVinci Inflight Training Institute is a training organization that helps corporate flight attendants and operation professionals create an inflight experience that ensures greater passenger safety and satisfaction. The DaVinci training platform enhances the value of professionals to employers and flight operations, and increasing the ability to achieve their career goals. Flight operations also reap the benefits of our comprehensive platform by improving the professionalism and skill-sets of their inflight crews, creating greater passenger loyalty, enhancing their brand's reputation, and ensuring more repeat business and greater sales success.
Leif Ytterstad is a Subject Matter Expert (SME) in Service, Etiquette & Protocol at Executive Majordome, Paris, France / DaVinci Inflight Training Institute, Ft. Lauderdale, FL, USA
Leif resides in Paris, France, and is an Executive Butler with over 15 years in corporate and private service. He began his service and management career in 1989 in Oslo, Norway (his native country) in restaurants and in 1994, became the Executive Senior Butler for Crystal Cruises Line. He has been a Gentleman's Butler, Senior and Business Sales Manager to his most recent position as Executive Majordome for Dassault Aviation at Le Bourget, France, managing a staff of 15 for prospection, service, ceremony, and protocol for heads of state, dignitaries and VVIP clients for Falcon business jets.
He has extensive in-depth knowledge of private service, fine culinary cuisine, hospitality, and world travel, with a strong focus on traditional service etiquette, protocol, and security. Providing 6-star service with an exceptional eye for detail. Leif is fluent in six different languages, excels in cultural differences, communication, and as a liaison with different nationalities. He is trained, certified, and skilled as a private Butler, Sommelier, bartender, chef, and waiter. Leif is currently a Director/Majordome, running a Private Luxury company for Corporate Executive's, VVIP, and UHNWI in France. Butler Service in the Sky courses are exclusive to 'trainDAVINCI' and are conducted at the DaVinci Inflight Training Institute and onsite.
