PHILIPSBURG:--- Client centricity is one of the core values of the White & Yellow Cross Care Foundation. To continue to improve the quality of its care, 32 WYCCF staff members, including nurses, domestic staff, and management, are taking part in a three-day, very intensive course given by Everard van Kemenade from the Netherlands.
The concept of client-centricity means adapting the care to the client's needs. The capacity to place yourself in the client's shoes and compassion are essential. To look at what an individual needs instead of the standard care that works for most people. Everybody is different and should get a personalized approach.
The course follows the breakdown of Client Centered Care (CCC) into five objectives:
Participation (increase participation of clients in decision-making);
doing something Extra for all;
creating an Atmosphere of happiness;
teaching clients (and staff) to Cope with what is needed and
doing something Extra for one. Together these objectives form the acronym PEACE.
Part of the training was executed by WYCCF (staff) ambassadors who dedicate themselves to supporting the CCC process and becoming future trainers in CCC.
The staff greatly appreciated the course. Many indicated that the course was an eye-opener and that it already improved the care they give their clients every day. Everard van Kemenade from Van Kemenade Audit Coaching & Training: "The course is really meant to change people's mindset. And for most participants, that is just what happens during the course." After the course, which every staff member of WYCCF must follow, a process needs to be created to make the circumstances optimal for client-centered care. For that purpose, a vision document is produced with help from the course participants to clarify what CCC can be in their daily work.
This training is just one part of a broader movement towards further increasing WYCCF'S client centricity. The next step in the movement is a pilot project conducted at the Sint Martin's Home to give twelve clients the opportunity for more participation in their decision-making. The clients are asked about their life, past, and future, and their wishes about what would make them happy. This interview leads to a life story and a poster that will be presented to clients and staff, which can be used to create more client-centered care for that client.
The WYCCF is committed to providing the best possible care to its clients. This course is an excellent example of how the WYCCF continuously aims to improve the quality of its care. There is always room for improvement, and it's essential to stay up to date with all the latest developments in healthcare. The WYCCF would like to thank Everard van Kemenade once again for providing this course and helping us in our mission to provide our clients with the highest quality, client-centered care.
