Pond Island:--- TelEm Group has announced that effective November 1, 2023, the official exchange rate of ANG 1.82 Guilders to the US Dollar will be applied to all our products and services. This adjustment is in line with the official exchange rate established by the Central Bank of Curacao and Sint Maarten for foreign exchange transactions. Previously, TelEm Group has been operating at an exchange rate of ANG 1.78.
Impact on Services and Systems
The new rate will be incorporated into the company’s billing, point of sales (POS), and SAP accounting systems to ensure alignment with this update. Services that are advertised in USD, but billed in ANG, such as Mobile, Landline, Duo Play, Triple Play, Connect Me, and IPTV+, will see adjustments in their Guilder value to reflect this rate change. The new ANG 1.82 rate will also apply to all prepaid mobile sales.
Customer Relations and Transparency
TelEm Group understands that this change may affect our valued customers, therefore, the company apologizes for any inconvenience this necessary adjustment may cause.
“We are committed to ensuring a seamless transition and have deployed customer service resources to address any concerns you may have. Our customer service representatives are at your disposal for personalized assistance,” says management in an internal and external message announcing the exchange rate adjustment.
Regulatory Compliance
TelEm Group says the adjustment is made to align the company with the financial regulations set forth by the Central Bank of Curacao and Sint Maarten, and meantime remains committed to adhering to all financial guidelines and standards as a responsible corporate entity.
Further Information
For general inquiries, our customer service hotline is available at +1721 548-4357 | This email address is being protected from spambots. You need JavaScript enabled to view it..
