Pond Island:--- TelEm Group wishes to address the concerns raised by valued Dauphin subscribers on the French side regarding challenges they have been experiencing while roaming on the Dutch side of the island.
It recently came to management’s attention that an “unlimited data” offer from telecom partner Dauphin was impacting the quality of service of the company’s mobile network, causing much frustration and complaints from TelEm Group mobile voice and data subscribers.
“Since the introduction of unlimited data plans for Dauphin customers, we have experienced significant difficulties in managing network capacity. This situation made it essential for us to take proactive measures to maintain the quality of service for all our users, both French side and Dutch side,” says TelEm Group, noting that the company was compelled to temporarily disconnect Dauphin customers from its LTE network until a viable solution could be identified.
“We are pleased to announce that following productive discussions between TelEm Group and Dauphin, a reconnection agreement was established on Saturday, March 1, 2025. Under this new agreement, Dauphin has committed to implementing data usage limits for its customers while utilizing the TelEm Group mobile network,” says TelEm Group management.
The measure is intended to alleviate congestion on the TelEm Group mobile network and ensure a high-quality experience for all users.
“TelEm Group remains dedicated to providing exceptional service to all its customers and will continue to monitor network integrity in the wake of these ongoing developments.
“We highly appreciate the understanding and patience of our subscribers during this time and remain committed to enhancing telecommunications services across the island,” TelEm Group states.
