Eric Ellis of NAGICO said the training is being conducted by Bertrand Doyle and the focus is mainly on how to process claims. Ellis said Doyle is highly qualified since he is one those persons who would provide expert advice to courts. He said while NAGICO is considered to be the leading insurance company within the region, the claims department has room for improvement. Those participating are agents from Dominica, Anguilla, St. Kitts, Aruba and Curacao.