COLE BAY:--- Customers of Motorworld and Caribbean Auto can be assured of a whole new level of customer service according to Tariq Amjad, Managing Director of Motorworld, Caribbean Auto and Dollar / Thrifty Car Rental. His comments follow a three week intensive period of training for 104 staff conducted onsite by UTS/TDC trainer David McGregor.
McGregor said "I am extremely impressed by a company that invests this much time and money into the training of its staff. Everyone from the cleaner to the CEO attended the training and most importantly they follow it up. Too many people expect trainers to sprinkle magic dust on staff but the management themselves do not change or develop along with them. This company is an example of how management should invest its time and energy into reinforcing the training given. They are a professional and committed group and it was a real pleasure to be part of their ongoing development."
Amjad said "The training has been informative and extremely motivational. All the staff has responded very well to the training and we have a commitment to follow up the training both by using the trainer and by good management. It is important to our company that people on this island receive the best we have to offer. We do not want to simply solve issues; we must also satisfy our customers to maintain our position as the number one car company on this island"
CEO, Rena Amjad added "A company is only as good as its employees. All our Managers and many Supervisors have undergone training in Leadership Skills for Managers; Our Accounting Department has done Time Management training and now every one of our Management and Staff has undergone the Customer Care training. We have vowed to constantly update the skill levels of our Management and Staff to make sure that we are always on the cutting edge of our industry. Early next month, our mechanics will be undergoing a technical training from Hyundai which will update them on their latest technology."
Managing Director, Reza Amjad quoted: "Customer service training is not just for customers. It's so that we and all our colleagues are good to each other and work well with each other, which in turn translates to a better experience for our customers. We treat each other as if we are customers too. "
Members of staff and management at both companies received their certificates during two short ceremonies held at the Motorworld and Caribbean Autos premises on Wednesday morning.
