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The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure.

ombudsmanaruba31032026ORANJESTAD, ARUBA:--- The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report, 564 institutions on Aruba that fall under the National Ombudsman Ordinance have been identified.

The four utility companies are NV Elmar, Setar N.V., Web Aruba N.V. and Serlimar Sui Generis. These were also part of the group that was identified. Because these companies offer essential services and citizens depend on these essential services, it is very important that these companies provide careful and transparent service, including complaint handling.

This report, “Het Luisterend Oog,” concerns an investigation conducted by the Office of the Ombudsman in the third quarter of 2025. The main objective of the investigation was to identify institutions that fall under the National Ombudsman Ordinance.

The research shows that all utility companies offer general contact options and customer service, but that a clearly defined and publicly known complaints procedure is missing.

For citizens, it is essential that it is clear how a complaint can be submitted, how it is handled, and within what time frame a response can be expected. Such a procedure contributes to trust, legal certainty, and quality of service.

The Ombudsman has sent a letter about this to all utility companies and the ministers involved, and calls upon them to introduce and publish a clear and accessible complaints procedure in the short term.

“A good complaints procedure is not a formality, but an essential part of reliable service to citizens”, said the Ombudsman.

In addition to the general recommendations in the report, the Ombudsman advised the utility companies to take a number of steps in the short term:

  • Define and publish a clear and accessible complaints procedure (for example, via the website or customer portal);
  • Outline the steps, such as deadlines, registration, responsibilities and feedback;
  • Choose one clear contact person or place for customers.
  • Describe what customers can do if they are not satisfied with how their complaint has been handled and within the processing time frame.
  • If applicable, define and publish the general terms and conditions, keep them up to date and easy to find.
  • Ensure internal awareness and monitoring of complaints, following the recommendations in the report.

Also, there should be greater clarity about how the organizations operate and which laws they follow, so people can better understand how they function and who is responsible.

Also, there should be more clarity about the structure of organizations and which laws are applicable, so people can better understand how they function and who is responsible. These are concerns which the Ombudsman already raised in her letter of concern sent to Prime Minister Mike Eman in February of 2026.

The full report “The Listening Eye” (“Het Luisterend Oog – in kader brengen van instellingen”) and the letter of concern are available on the Ombudsman’s website, www.ombudsman.aw/en/publications/ .

The Ombudsman will continue to monitor and do follow-ups on these recommendations.

Stay informed about the latest developments

 


SXM DOET Volunteer Registration Now Open “Community Invited to Step Up and Make a Difference”

sxmdoet30032026PHILIPSBURG:---  The SXM DOET organizing team is pleased to announce that volunteer registration for SXM DOET 2026 is now officially open via www.sxmdoet.com, and the community is encouraged to sign up and be part of one of the island’s largest community service events.

Set to take place on May 15 and 16, 2026, under the theme “From Jump Up to Step Up for a Brighter Sint Maarten,” SXM DOET continues to be a powerful reminder of what can be achieved when the community comes together in the spirit of volunteerism. With more than 80 community projects registered, volunteers are essential to bringing these initiatives to life. This year, the SXM DOET team is aiming to mobilize between 1,200 and 1,500 volunteers across the two-day event, and is calling on the community to help make this goal a reality.

From painting and small repairs to community outreach, environmental clean ups, and social activities, there are opportunities for everyone to get involved whether individually, with friends and family, or as part of a company or organization.

“NGO’s and volunteers are the heartbeat of SXM DOET,” the Project Management Team shared. “The organizations have done their part, now it’s the volunteers’ turn. Each person who signs up contributes directly to the development and upliftment of our communities. Whether you can give a few hours or a full day, your time makes a real impact.”

“Now is the time for the community to step forward,” the team added. “We have the projects. What we need now are the hands and hearts to help execute them. Every volunteer makes a difference.” SXM DOET continues to serve as a platform to stimulate volunteerism and unity, allowing residents from all walks of life to actively contribute while spending quality time and building new connections during May 15 and 16.

As an extra added incentive, for the third consecutive year, the SXM DOET team has secured early DOETie items, some from local vendors, which will be distributed to the first 10 organizations that completed their registration correctly. These items will then be given to the first (10) volunteers of those respective projects.

The SXM DOET team is encouraging persons not to wait until the last minute to register, as projects will begin filling up based on volunteer interest and availability.

Individuals and groups can sign up by visiting www.sxmdoet.com. For more information and updates, follow SXM DOET on social media or contact the team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Let’s come together, step up, and make SXM DOET 2026 a true reflection of the oneness and comradery of Sint Maarten.

Former Suriname President Chandrikapersad Santokhi Dies Suddenly at 67 Following Medical Emergency.

santoki300329026PARAMARIBO:--- Former Surinamese President Chandrikapersad Santokhi has died at the age of 67 following a sudden medical emergency at his home earlier on Monday.

According to reports from Suriname, an ambulance was dispatched to Santokhi’s residence after he fell ill. He was subsequently rushed to the hospital, where he was later pronounced dead.

Santokhi, who served as the ninth president of Suriname from 2020 to 2025, was a prominent political figure and leader of the Progressive Reform Party. His death was confirmed by officials and has prompted an outpouring of tributes from across the region.

Guyana’s President Irfaan Ali described Santokhi as “a fine statesman,” praising his years of public service and dedication to regional cooperation, according to reports.

Current Surinamese President Jennifer Geerlings-Simons also paid tribute, noting that Santokhi’s contributions to public life would be remembered for years to come.

Born on February 3, 1959, in Lelydorp, Santokhi began his career in law enforcement, rising to become a police commissioner before entering politics. He later served as Minister of Justice and Police from 2005 to 2010 before assuming the presidency in 2020.

During his tenure as president, Santokhi focused on economic reform and international cooperation, guiding Suriname through a challenging period marked by fiscal restructuring and social unrest.

His passing marks the end of a decades-long career in public service that spanned policing, governance, and regional leadership, including a term as Chair of the Caribbean Community (CARICOM).

Funeral arrangements and further official statements are expected to be announced in the coming days.

Budget Entry for Air Antilles Sparks Debate Among Saint-Martin Officials.

airantilles09122025Marigot, Saint-Martin:---  The decision by the Collectivité of Saint-Martin to include a financial provision related to Air Antilles in its budget has sparked concern and debate among several officials, who are questioning both the necessity and the implications of the move.

During recent discussions, members of the Territorial Council expressed unease about the lack of clarity surrounding the provision. While the executive has indicated that the measure is linked to ongoing considerations regarding regional air connectivity, some elected officials argue that insufficient information has been provided to justify the entry.

At the heart of the issue is uncertainty over whether the provision signals a future financial commitment or simply reflects a precautionary accounting measure. Critics within the council have pointed out that no concrete agreement or finalized plan involving Air Antilles has been publicly presented, raising concerns about transparency and financial prudence.

Several officials also emphasized the broader financial context, noting that the Collectivité must remain cautious in managing public funds, particularly given competing priorities and existing budgetary constraints. They warned that any potential engagement with an airline should be backed by a clear strategy and measurable benefits for the territory.

It should also be noted that, according to several members of the majority, the Collectivité did not take a political decision to allocate new funding at this stage, but rather recorded a budgetary provision in line with standard accounting principles. This entry reflects a precautionary measure to account for potential financial risk associated with previous commitments, ensuring the sincerity and legal compliance of the 2026 budget, rather than constituting an immediate disbursement of public funds.

Despite this clarification, questions remain among some council members, who are calling for greater transparency and more detailed explanations from the executive. They argue that clearer communication is essential to avoid misunderstandings and to maintain public trust.

As discussions continue, the issue underscores the challenges the Collectivité faces in balancing fiscal responsibility with the need to support essential services, such as regional air transport. Further deliberations are expected as officials seek to better define the scope and intent of the provision.

The Ethics of the "Revolving Door": Why Former Tax Inspectors Must Be Restricted.

By Terence Jandroep, CRA, CQA, CLA Certified Risk Auditor & Forensic Integrity Specialist

terrencejagroep30032026In the specialized field of Forensic Integrity Auditing (FIA) and preemptive risk analysis, we often identify vulnerabilities within systems that are not merely technical, but behavioral. One of the most corrosive structural risks to fiscal integrity emerged in the late 1980s and has since solidified into a systemic crisis: the transition of government tax inspectors into private independent consultancy.

To protect the sanctity of the public treasury and the objectivity of the audit process, we must address this "revolving door" not as a career move, but as a fundamental breach of state security.

The Genesis of Insider Advantage (Post-1980s)
Since the late 1980s, the complexity of global tax codes and the digitalization of audit trails created a premium on "inside knowledge." During this era, a pattern emerged where high-level officials began migrating to the private sector, selling the very blueprints they helped draft.

As a Certified Risk Auditor, I view this through the lens of Information Asymmetry. When a former inspector enters the private sector, they are not just providing legal advice; they are providing a map of the government's internal "blind spots."

A Case of Government Spionage
The term "consultancy" often acts as a polite veneer for what is effectively Government espionage. When a former official leverages their tenure for private gain, they engage in several high-risk activities:

  • Systemic Mapping: They possess intimate knowledge of the "Risk Selection" algorithms used by tax authorities. This allows clients to structure transactions that intentionally bypass the triggers for a formal audit.
  • Protocol Extraction: They carry confidential administrative benchmarks and internal "settlement ranges" that were never intended for public or commercial dissemination.
  • The "Shadow" Influence: By maintaining social and professional ties with active inspectors, these consultants can exert psychological pressure or gain unauthorized intelligence on the progress of ongoing fiscal litigation.

 The Risk to Audit Integrity
From a forensic perspective, the presence of a former insider on the "defense" side of a tax dispute compromises the Forensic Integrity Audit (FIA).

  1. Technical Manipulation: They understand the specific software vulnerabilities and data-entry shortcuts used by government staff, allowing them to "sanitize" records in a way that an external auditor might miss.
  2. Erosion of Public Trust: When the public perceives that a tax inspector is simply "auditioning" for a lucrative private role while still on the state payroll, the moral authority of the tax office evaporates.
  3. Conflict of Interest: There is an inherent risk that active inspectors may be less rigorous when auditing a firm represented by their former supervisor or colleague, fearing future professional repercussions or hoping for a similar "exit" path.

The Professional Mandate: A Call for a Permanent Ban

In the interest of ISO 9001 standards and the principles of preemptive risk containment, the solution is clear. We must implement a mandatory ban or, at minimum, a stringent ten-year "cooling-off" period for former inspectors.

The fiscal frontier cannot be defended if the guards are allowed to sell the keys to the gate. To restore integrity to our regional financial systems from Aruba to Sint Maarten we must recognize that the tools of the state belong to the public, not to the highest bidder in the private consultancy market. It is time to treat the "revolving door" as the National security threat it truly is.


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